Commitment to Quality
The Infant Boutique is committed to stocking products of only the highest quality. Research is undertaken before a new product is added to our range and only those which pass our high standards are included. We pride ourselves on our reputation, customer service and on the unique selection of products we have to offer. We value your comments, suggestions and feedback and welcome any thoughts you may have regarding our Norwood store or our e-boutique.
Ordering
- Ordering is a breeze through our e-boutique! You can shop 7 days a week, 24 hours a day online through our e-commerce checkout system.
- During our store opening hours you can, of course, shop in person!
- During store opening hours you can phone your order through to us on +61 (0) 8 8331 3740 or send your order by fax to +61 (0) 8 8331 3528.
- If you prefer to email your order send it to info@theinfantboutique.com.au and we will contact you to arrange payment and delivery if required.
Payments
- By Credit Card - Visa or MasterCard. (EFTPOS available in store only).
- To pay by Direct Deposit please contact us for details.
Pricing
All prices listed are in Australian dollars (AUD) and include GST. The Infant Boutique reserves the right to amend prices at any time.
Credit Card Security Information
You can shop with confidence on our e-boutique because we use industry-standard SSL (secure sockets layer) encryption to transmit credit card information securely. SSL allows our server to automatically establish a secure connection with your web browser to protect sensitive information during your web session. We automatically activate SSL for any pages that require you to enter personal information (your browser will display a 'locked' icon) and during the checkout process. For your security we only store incomplete credit card numbers on our server, in this form they cannot be used.
Commitment to Privacy and Security of Personal Information
Any information given to us is protected and only ever used to process your order once. Your customer information will not be given out, sold to third parties, exchanged or disclosed under any circumstances, unless required by a court of law. This includes the information of people subscribed to our mailing list and email newsletter. We value our customers and respect their privacy.
Need Help?
If you are experiencing difficulties shopping online please don't hesitate to contact us:
- During store opening hours call +61 (0) 8 8331 3740
- Send a fax to +61 (0) 8 8331 3528
- Email us 24 hours a day - info@theinfantboutique.com.au. We will always endeavour to make it our priority to get back to you as soon as we can.
Out of stock?
From time to time some of our products will be out of stock. Because we are also a bricks & mortar store items on the shelf can be sold at the same time as online. Should this happen, we will contact you upon receipt of your order. We will give you the opportunity to cancel your order, offer you an alternative product, or you may choose to wait for your item to arrive back into stock. If your order consists of more than one item, you may choose to have the in-stock items dispatched to you straight away, or we can hold your items until everything is in and send it out in one delivery.
Gifts
- Gifts can be complimentary gift wrapped in our signature wrapping - simply select the gift wrap option and don't forget to mention boy, girl or unisex in the comments section (default wrap uses our signature unisex colours)
- Cards are available for purchase to compliment your gift. Should you wish to send your gift directly to the recipient, add your instructions and complete your message in the comments section at the checkout and we will happily add your message to the card you have purchased and enclose it with your gift.
- If you have been given an unsuitable gift from the Infant Boutique please contact us for your exchange options.
Returns & Exchanges
We understand that from time to time a customer may purchase an item that is not the right size, the wrong colour or simply not what they expected. If for one of these reasons you are dissatisfied with your purchase please follow our returns procedure below. However, please choose carefully as we are unable to exchange or refund if you simply change your mind.
- Before returning an item please call or email first to let us know. If you let us know what you'd like to do we can then be prepared to receive your return (and put aside whatever you would like to exchange for etc).
- Return your product within 7 days from the date of purchase.
- Include a copy of your receipt with the return.
- The merchandise must be unopened, unused, unwashed, with all tags attached and in its original packaging.
- Exchanges should include a self addressed prepaid envelope or satchel with the return of the item for the replacement stock to be sent back in. Alternatively freight will be charged to send out the exchange.
- Refunds, once approved, will only be given for the value of the item, not including the initial cost of shipping the item to the customer or any return postage costs. It must be refunded in the same way it was originally paid for. Alternatively the refund can be in the form of a gift voucher.
- Returns from a 'postage free' offer will have the original postage costs paid by The Infant Boutique deducted from their refund.
- Please Note: All sale items and custom made orders such as artwork, custom cut letters and wallpapers and custom made linen are strictly non-returnable, non-exchangable and non-refundable.
Delivery of Order & Faulty Goods
All purchases are thoroughly inspected before they are wrapped, packaged and sent out from our store with the utmost of care. We ask that all purchases are checked on receipt to assure no damage has occurred during delivery. Should your parcel arrive damaged in any way we ask that you contact our store as soon as possible (preferably within 24 hours) so that we can follow-up with our courier service and discuss an appropriate resolution.
Delivery Options
- The Infant Boutique currently only delivers within Australia.
- Orders will usually be dispatched from our store within 24-48 hours of processing your order. For urgent requests please make a comment at the checkout or call us about your order - we will always do what we can to help.
- We use the services of Australia Post for all deliveries. All orders are sent using Receipted Regular Parcel Post or Express Post and will require a signature on delivery. Orders over $180.00** will receive free Receipted Regular Parcel Post shipping. Our free shipping offer excludes large or bulky orders as detailed below or as included in the product description. In this situation freight charges will be quoted before your order is processed. We also use Parcel Post and Express Post satchels to deliver your purchase quickly and securely.
- Requests for parcels to be left without a signature will be ignored.
- Most areas will receive their delivery within 2-7 working days. Please check with your local Post Office incase you were not home at the time of delivery before contacting us should you still be waiting after this time.
- Local customers, or those visiting Adelaide, have the option of shopping online, but collecting their purchase from our boutique in Norwood. Simply select the 'walk in' option at the checkout. (Please Note: Allow 24-48 hours for your order to be processed and goods must then be collected within 7 days. Items not collected within 4 weeks will be put back into stock and all payments forfeited.)
** Items excluded from the free shipping offer include all furniture items such as cots, highchairs, dressers and bouncers, prams and strollers, large wheely bugs and ride-on toys, and items not available for shipping such as framed artwork. You will be contacted with a freight quote should your purchase include any of these items. The Infant Boutique reserves the right to amend this policy without notice.
