TERMS & CONDITIONS
TERMS & CONDITIONS
Payments
Our online store accepts a range of payment options to make your shopping experience as convenient as possible. We accept VISA, Mastercard, Amex, Diners Club, and PayPal. Additionally, we’re excited to announce that we now offer PayPal Pay in 4 as a payment option, giving you the flexibility to split your purchase into four interest-free payments.
If you prefer to pay via credit card over the phone, please contact us during business hours and we will be happy to assist you. If you wish to pay via direct deposit, our bank account details will be provided to you via your order confirmation email. Please ensure you transfer the funds within 24 hours of placing your order to avoid cancellation.
Please note that for all credit card purchases, your bank statement will reflect “SEND A GOURMET BASKET”. If you have any questions or concerns regarding payment, please do not hesitate to contact us.
Shipping
We understand the excitement of receiving your ordered items, and that’s why we strive to dispatch your order on the same or next business day. We use APD Couriers or Australia Post for deliveries, and delivery times may vary depending on your location. Your order can arrive the next day, or it may take up to 7 business days. However, the majority of orders are delivered within 2 days. In the checkout process, we kindly request that you specify a safe place for your package to be left if you’re not at home during delivery. In case you fail to specify a safe place and are not present during the delivery, your parcel will be left for collection at an APD depot. You can also choose to book a time for re-delivery. If shipping via Australia Post, you will need to collect your parcel from the nominated post office.
We offer convenient shipping options for your orders. For orders under $120, regular post is available at a flat rate of $11.95. Enjoy FREE regular shipping for orders over $120, except for large or bulky items. If you prefer faster delivery, you can choose Express Post for a flat rate of $17.95 during checkout.
Please keep in mind that large or bulky items require a flat rate postage fee of $11.95. These items will have their descriptions indicate the additional postage fee and are exempt from our FREE SHIPPING offer.
For our local customers in Adelaide, we offer a convenient click and collect option. Simply select “Collect in Store” at checkout, and we will send you a confirmation email once your payment has been processed and your items have been packed and are ready for pickup. Our store is located at 41 Chapel Street in Norwood.
Unfortunately, we are currently unable to offer international shipping due to certain wholesale agreements with our brand partners. In order to protect our relationships with these valued partners and to address liability concerns, we regretfully cannot ship to known freight forwarders, and any orders placed through such channels will be cancelled.
To initiate an exchange, please contact us by phone or email before returning the item. The merchandise must be unopened, unused, unwashed, with all tags attached and in its original packaging, and include a copy of your receipt with the return.
For exchanges, please provide a self-addressed prepaid envelope or satchel with the return of the item, so that we can send back the replacement stock. Alternatively, you can choose to pay for freight to send out the exchange.
Please note that sale items and custom-made orders such as artwork, personalized items, and gift certificates are strictly non-returnable, non-exchangeable, and non-refundable.
Pre-Orders
At The Infant Boutique, we offer the option to pre-order select items that are not yet available for immediate dispatch. When you place a pre-order, we will reserve the item for you and ensure that it is dispatched to you as soon as it becomes available.
Please note that the estimated time of arrival (ETA) for pre-order items is an estimate only and is subject to change. While we do our best to provide accurate ETAs, we cannot guarantee the arrival date of pre-order items.
Payment for pre-order items is taken at the time of order placement. Our regular returns policy will applies for all pre-orders.
In the event that there are delays in the delivery of pre-order items beyond our control, we will notify you as soon as possible and keep you updated on the status of your order.
Please note that if your order consists of both pre-order and in-stock items, your in-stock items will be held until all items are available and your order will be shipped in one shipment once it is fulfilled.
Faulty Goods
At The Infant Boutique, we take great pride in the quality of our products and the care we take in packaging and delivering them to you. We encourage all customers to carefully inspect their purchases upon receipt to ensure there is no damage during delivery. In the unlikely event that your parcel arrives damaged, please notify us within 24 hours of receipt so that we can follow-up with our courier service and work with you on an appropriate resolution.
If your product develops a fault during its warranty period, please contact us immediately. We may require you to return the item to the store for assessment to determine if it can be repaired or replaced. If neither option is possible, we will issue a refund. For small or low-value items, we may ask for photographic evidence of the fault before we can replace the item.
Incorrect Goods Supplied
We are only human and so in the unfortunate event that we supply you with an incorrect product, we will remedy the situation by replacing it with the correct item, once the incorrect product has been returned to us unused, in its original packaging and in saleable condition. The Infant Boutique will be responsible for the freight charges involved.
Out of stock?
At times, some of our products may be out of stock due to high demand or unforeseen circumstances. As a brick and mortar store, some items on the shelf may be sold at the same time as online, causing temporary shortages. If an item in your order is out of stock, we will promptly contact you to inform you of the situation and provide you with the option to cancel your order, select an alternative product, or wait for your item to come back in stock.
If your order consists of multiple items, you may choose to have the in-stock items dispatched immediately or have us hold all items until everything is available for one shipment. We will keep you informed throughout the process and do our best to ensure that you receive your order in a timely manner. Thank you for your patience and understanding.
Pre-Loved Baby Carrier Program
In an effort to promote sustainability, The Infant Boutique offers a Pre-Loved Baby Carrier Program. Our pre-loved carriers have been carefully inspected for wear and tear, and have been washed and are ready to use. The condition of each carrier, as well as any flaws, will be noted in the product description. Please note that as these items are second-hand, all original warranties are void. The Infant Boutique does not provide guarantees, and buyers purchase at their own risk.
All sales of pre-loved carriers are final, and there will be no returns or exchanges for change of mind. To have your baby carrier considered for our Pre-Loved Baby Carrier Program, please fill out this form here.
Commitment to Quality
The Infant Boutique is dedicated to providing its customers with products of exceptional quality. Before adding any new product to our range, we conduct thorough research and rigorous testing to ensure that it meets our high standards. We take pride in our reputation for outstanding customer service and our carefully curated selection of unique products. We appreciate and value your feedback and welcome any suggestions or comments you may have about our Norwood boutique or online store.
Credit Card Security Information
You can shop with confidence on our e-boutique because we use industry-standard SSL (secure sockets layer) encryption to transmit credit card information securely. SSL allows our server to automatically establish a secure connection with your web browser to protect sensitive information during your web session. We automatically activate SSL for any pages that require you to enter personal information (your browser will display a ‘locked’ icon) and during the checkout process.
Commitment to Privacy and Security of Personal Information
Any information given to us is protected and only ever used to process your order once. Your customer information will not be given out, sold to third parties, exchanged or disclosed under any circumstances, unless required by a court of law. This includes the information of people subscribed to our mailing list and email newsletter. We value our customers and respect their privacy.
Need Help?
If you encounter any issues while shopping on our website, please do not hesitate to contact us. You can reach us during store opening hours by calling (08) 8632 6087 or email us at hello@theinfantboutique.com.au. We will make it our top priority to get back to you as soon as possible, within 24 hours of receiving your email.